Why Choose Ebikeist?

FAQs – Sales, Delivery, Finance, Servicing

Why buy from us?

At ebikeist, we are dedicated to making your electric bike purchase as straightforward, affordable, and enjoyable as possible. We stand by three core promises that set us apart: Best Price, Hassle-Free Delivery, and Flexible Finance.

Free, fully built delivery: ready to ride, straight to your door

  • We believe the excitement of getting a new e-bike shouldn't be overshadowed by the hassle of assembly. That's why we go the extra mile to ensure your e-bike arrives ready for adventure. All our e-bike prices include free delivery of your new, fully built, and meticulously prepared e-bike to any address in England & Wales. There are no cumbersome boxes to dispose of and no need for special tools or technical know-how. The ebikeist.com Delivery Difference:
    • Professional Assembly: Every e-bike undergoes a thorough Pre-Delivery Inspection (PDI) by our qualified technicians in our workshop before it leaves.
    • Ready to Ride: Your e-bike will arrive fully assembled and ready to go. Simply adjust the seat height, and you're ready to start exploring.
    • Convenience at its Best: Avoid the frustration of complicated assembly instructions, missing tools, or trips to the recycling center. We handle all the hard work for you.
    • Scheduling: Once your e-bike is ready for dispatch, our delivery team will contact you to arrange a convenient delivery date and time slot.

Flexible finance options: your dream e‑bike is within reach

  • We understand that an e-bike is a significant investment, and we want to make it as accessible as possible for everyone. Whether you're looking to save money on your commute or prefer to spread the cost over time, ebikeist.com offers a variety of flexible payment solutions. Our Finance Solutions:
    • Cycle to Work Schemes:
      • Save Money: Cycle to Work schemes allow you to save between 25-39% (or more!) on the cost of a new e-bike and accessories through salary sacrifice.
      • Accepted Vouchers: We proudly accept vouchers from Cyclescheme and Green Commute Initiative (GCI).
      • Ready to Apply? If your employer is signed up with Cyclescheme or GCI, simply obtain your certificate and contact us directly with your certificate number. We'll process your order smoothly for you.
    • 0% Finance:
      • Spread the Cost: Our 0% interest finance option allows you to break down the cost of your e-bike into manageable monthly payments, making your dream e-bike more affordable right now.
      • No Hidden Fees: With 0% finance, you pay no interest or additional charges beyond the price of your e-bike.
      • Clear Terms: This option requires a 10% deposit followed by 10 equal monthly payments.
      • Easy Application: The application process is quick and straightforward and can be completed online at the checkout.

    ebikeist.com acts as a credit broker, not a lender, and offers credit products from Novuna Consumer Finance. Novuna Consumer Finance is a trading name of Mitsubishi HC Capital UK PLC, authorized and regulated by the Financial Conduct Authority. Finance is subject to status and is only available to UK residents aged 18 and over.

Can I test ride?

Yes, you can! We understand that a test ride is the best way to experience an e-bike. To help you feel confident in your choice, we offer two convenient ways to try our bikes:

  • At-home test rides are available if you live within the BA, BS, GL, SN, and NP postcode areas. We can bring the e-bikes to you so you can experience them in your own environment. Spaces for this service are limited. The cost is £49 which will be fully refunded against the purchase of a bike.
  • Meet us on a ride: If neither of the above options work for you, join us on one of our e-bike meet-ups. We will provide a test bike for you to ride for £49, which can be refunded against the purchase of a bike.

To arrange a test ride, please call us.

Where do you deliver?

We offer free delivery to any address in England & Wales. Your e-bike will arrive fully built and ready to ride, with no need for specialist tools or the hassle of disposing of large amounts of packaging.

For Delivery to Scotland:

  • Delivery is possible to Edinburgh and Glasgow for a cost of £249.
  • For all other locations in Scotland, please contact us for a personalised delivery quotation.

Unfortunately, we are unable to deliver to Northern Ireland or the Channel Islands at this time.

All our deliveries are handled by a specialist bike delivery courier to ensure your new e-bike arrives in perfect condition.

Who will maintain my bike?

We're committed to keeping your e-bike in perfect running order, and we offer two convenient ways to get your bike serviced by our expert mechanics.


Kingsbridge Workshop Servicing
Our workshop is being set up, and maintenance bookings are paused for now. We still provide pre‑delivery bike setup, product support by phone and email, and we’ll help with manufacturer warranty needs. For any queries, just get in touch.


Mobile Servicing (Bristol & Gloucestershire Area)
For customers in the Bristol and Gloucestershire area, our mobile servicing solution brings the workshop to you. Our experienced mechanics will carry out a comprehensive service on-site at your home or office, saving you time and hassle.

  • The cost for a mobile service is £145, plus a mileage charge of £1 per mile based on the distance from central Bristol. For example, a service in Nailsworth would cost £145 for the service plus a £30 mileage fee (30 miles x £1).
  • If we are unable to complete the service on the same day, we will take your bike to our workshop and return it to you once the work is done. We will also provide a courtesy bike at no additional charge to keep you on the move.

To arrange a service, please call us.

Brand-specific service networks

Component-specific networks

  • Component-Specific Networks: For bikes with Bosch or Pinion systems, you can also utilise their extensive networks of authorised service centres and dealers.

    Mobile mechanics

    • Mobile Mechanics: For the ultimate convenience, a growing number of professional mobile mechanics can come directly to your home or workplace. They are equipped to handle a wide range of e-bike maintenance tasks. A great example is Cycle Tech UK, which offers a standardised service and is able to assist you with your maintenance needs:

    Our warranty policy

    We stand behind the quality of the bikes we sell. We will hold the warranty on your bike after your purchase and are happy to work with your local maintenance provider should any issues arise.

    Our warranty covers parts only and is valid for two years on any new bike and six months on used bikes.

    General e‑bike questions

    General E-Bike Questions

    Here are some answers to common questions new e-bike riders often have. For more information, please visit our blog.

      • How far can I go on a single charge? The range of an e-bike can vary widely depending on many factors, including the battery size, rider weight, terrain, and the level of assistance you use. For a real-world example, you could expect a 500Wh battery to give you between 35 and 65 miles. A larger 750Wh battery can provide 60 to 75 miles or even more in ideal conditions. You can read more about range in our blog post, "Top 10 electric bike questions."
      • How fast do electric bikes go? In the UK, the law limits the assisted speed of an e-bike to 15.5 mph (25 km/h). Beyond this speed, the motor will stop providing assistance, but you can continue to pedal to go faster under your own power. For more detail, check out our blog post, "What is the fastest Riese & Müller electric bike?."
      • Are e-bikes waterproof? E-bikes are designed to be ridden in all weather conditions. The main electrical components—the motor and battery—are sealed and water-resistant, meaning they are perfectly safe to ride in the rain. However, they are not designed to be submerged in water. For more tips on riding in wet weather and caring for your bike, read our blog post, "The Ultimate Guide to E-bikepacking."

      • How do I charge the battery and how long does it take? Charging an e-bike battery is similar to charging a laptop or a mobile phone. Simply plug the charger into a standard wall socket, and connect it to your bike's battery. A full charge from empty typically takes anywhere from 3 to 6 hours, depending on the battery's capacity.

Let’s Talk E-Bikes

Use the form below to tell us any details of your enquiry. When and how would you like to be contacted? Are there any specific bikes you'd like to talk about?

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Call us on 01453 834300

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We offer visits by appointment only at our Devon location in Kingsbrdge.